Compliance-Aligned User Journeys

Overview

I partnered with regional compliance teams to design user journeys that met regulatory expectations without creating excessive friction for users.

Role

Product Lead, Exinity

Highlights

• I partnered with regional compliance teams to design user journeys that met regulatory expectations without creating excessive friction for users.
• I redesigned flows around KYC, AML, risk assessment, disclosures and document gathering. I clarified language, simplified decision pathways and ensured each journey aligned with regulators across different markets.
• The updated flows passed regulatory review with fewer revisions, and users experienced a more streamlined, predictable onboarding process.

What I Delivered

I redesigned flows around KYC, AML, risk assessment, disclosures and document gathering. I clarified language, simplified decision pathways and ensured each journey aligned with regulators across different markets.

Impact

The updated flows passed regulatory review with fewer revisions, and users experienced a more streamlined, predictable onboarding process.