Logistics & Fulfilment Improvements

Overview

I optimised the logistics and fulfilment flows used to process orders and authenticate products.

Role

Product & Growth, Laced

Highlights

• I optimised the logistics and fulfilment flows used to process orders and authenticate products.
• I analysed the full operational pipeline, identified bottlenecks in authentication and shipping, and redesigned internal tooling and workflows. I also improved communication during order progress and delays.
• Fulfilment rates increased and customer service tickets dropped by roughly 40 percent.

What I Delivered

I analysed the full operational pipeline, identified bottlenecks in authentication and shipping, and redesigned internal tooling and workflows. I also improved communication during order progress and delays.

Impact

Fulfilment rates increased and customer service tickets dropped by roughly 40 percent.