Tax & Duties Transparency

Overview

I delivered clearer tax and duties visibility for international buyers, reducing surprise fees and improving cross-border conversion.

Role

Product & Growth, Laced

Highlights

• I delivered clearer tax and duties visibility for international buyers, reducing surprise fees and improving cross-border conversion.
• I defined logic for duty calculation, built the rules for when taxes applied, and redesigned checkout messaging to show costs upfront. I validated scenarios across multiple countries and integrated compliance requirements.
• International buyers experienced fewer abandoned checkouts and raised customer satisfaction around fees.

What I Delivered

I defined logic for duty calculation, built the rules for when taxes applied, and redesigned checkout messaging to show costs upfront. I validated scenarios across multiple countries and integrated compliance requirements.

Impact

International buyers experienced fewer abandoned checkouts and raised customer satisfaction around fees.